The short version
If it is not what you expected, email us within 14 days and we will refund you in full. That applies whether or not you have downloaded the files, which is wider than the law requires. Email hello@publishing.co.uk and tell us briefly what was wrong — we will not argue about it, and it helps us fix the pack.
Everything below is your statutory position, which sits underneath that promise and is not affected by it.
Your statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day after the contract is made to cancel a distance contract for digital content and receive a full refund, without giving a reason.
How immediate download affects it
Digital content is a special case. Regulation 37(1) says we must not start supplying it during the cancellation period unless you have both:
- given express consent to supply starting immediately, and
- acknowledged that the right to cancel will be lost when it does.
We ask for both at checkout, as two separate statements you actively tick, and we repeat them in your order confirmation email so you have them in writing.
If you give both and the download begins, the 14-day right ends at that point (regulation 37(2)).
If you would rather keep the full 14 days, do not tick. Email hello@publishing.co.uk saying so, and we will hold your files and send them on day 15 — or sooner if you change your mind and confirm.
And if for any reason we did not obtain that consent and acknowledgement, or did not send you the confirmation, then under regulation 37(4) you bear no cost for the content supplied. In that case we refund you in full.
How to cancel
Tell us clearly, in any form. Email hello@publishing.co.uk, or post to the address on the terms of sale page. You may use the form below but you do not have to.
To meet the deadline it is enough that you send your message before the cancellation period ends.
Refunds
We refund to the original payment method within 14 days of being told you are cancelling, and usually within two working days. There is no fee.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To: Prime and Jest Marketing Limited trading as publishing.co.uk, 398 Coast Road, Pevensey Bay, East Sussex, BN24 6NY, hello@publishing.co.uk
I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale for the supply of the following digital content:
Product: UK Author Legal Pack Ordered on: ____________________ Order number: __________________
Name of consumer(s): ______________________________ Address of consumer(s): ___________________________
Signature of consumer(s): _________________________ (only if this form is notified on paper)
Date: ____________________
[*] Delete as appropriate
If something is wrong with the pack
Separately from cancelling, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for any purpose you told us about before buying, and as described. If it is not, you are entitled to a repair or replacement, and to a price reduction or refund if that cannot be done. That right has no time limit of the kind above and nothing here restricts it. Tell us what is wrong and we will put it right or refund you.
If you find an error in the pack — a wrong citation, a clause that does not do what the notes say — please tell us. We correct the edition and send the correction free to everyone who has bought it.
Edition 1 · 14 September 2026
